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Reasons Why The Call Center Industry Of The Philippines Became Successful

There are many successful industries in the Philippines today that contributed to the significant growth of the BPO or Business Process Outsourcing industry of the Philippines. And one of the most recognized contributors according to industry experts is the call center industry of the Philippines.

The call center industry of the Philippines isn’t only recognized as one of the largest BPO industries in the Philippines, but it is also considered as the largest provider of live answering services in the global market, placing the Philippines as the call center capital of the world.

So what are the reasons why the call center industry of the Philippines had gained so much success not only in the Philippines but also in the global market?

Skills of Filipinos

One of the many reasons why the call center industry of the Philippines had gained global excellence was also because of the skills of Filipinos in providing live answering services.

According to industry experts, the main reasons why most foreign investors chose the Philippines is because of the fluency of Filipinos in using the English language compared to other Asian countries. Because of this, many US investors chose to outsource their call center needs to the Philippines.

Another reason why many investors chose the Philippines is because of its cheaper call center services compared to other Asian countries, such as India. Though cheaper, their outsource call center services can directly compete with other countries in the market.

Call Center Services

Another major advantage why many foreign investors chose the Philippines was because of their diverse collection of call center services. According to industry experts, it was because of their services that made the industry successful in the first place.

According to industry experts, when the number of call center companies and agencies in the Philippines had grown, the number of new call center services, from small business answering service such as order taking service, to other sophisticated business-to-business answering services. It was because of this that allowed the industry to expand not only in the Philippine market, but also in the global market.

Foreign Investors

The reason why the call center industry had even reached the global market was because of the number of foreign investors in the Philippines. Because of the rapid and healthy growth of the call center industry, as well as the skills of Filipinos, many foreign investors had decided to outsource their call center services in the Philippines, or to start their own call center business in the Philippines.