Press Release / Technology / Hodusoft Announce Introduction of Video Call Feature in Its Omnichannel Contact Center Software

Hodusoft Announce Introduction of Video Call Feature in Its Omnichannel Contact Center Software

Hodusoft, a division of Ecosmob, global VoIP technologies leader, announced inclusion of video call feature in its Omnichannel Contact Center Software. As matters stand Hodusoft CC is one of the most rounded and feature rich packages. The addition of video calling further enhances functionality, claimed the VP of Hodusoft on the occasion.

Hodusoft omnichannel contact center software features predictive dialing, auto dialer, skill based mapping, automatic call distribution, email and chat integration. Addition of WebRTC enabled communication through web browser interface and video call feature inclusion takes communication to higher levels. The video call feature in omnichannel contact center software by Hodusoft permits people to view each other while carrying on a conversation which builds greater trust levels. Video feature also means that either party can show pictures or text to get the message across.

Contact center operations have evolved since the days of normal telephony to omnichannel communications. A customer may initiate a query on one channel and carry it forward on another channel in which case the Omnichannel contact center solution lets operators switch effortlessly and address needs of callers in a short time. By introducing video calling the communication is enriched since viewing a person and being able to see his face on the screen brings both people closer through social interaction. Video is very useful in a variety of situations such as when a caller needs to resolve an issue in which voice directions cannot be of much help but a video can be very helpful by showing pictures as well as practical demonstration.

There may be apprehensions about bandwidth limitations leading to jittery video which does not happen with Hodusoft omnichannel video enabled contact center solution because of superior technological implementations that adjust automatically and deliver a seamless experience. Callers will appreciate the facility of engaging in a video conversation and employees of a call center will likewise find that video helps them deliver better satisfaction and services to customers.

Hodusoft CC is a hosted solution priced just right and perfect for existing call centers wishing to upgrade as well as for new startups in the call center business. Hodusoft offers complete consultancy, installation, maintenance, support and even training to help clients get the most out of their omnichannel contact center solutions developed by Hodusoft for such operations.  

Interested people may get in touch with them by phone on 91 79 48939393, 1-707-708-4638 or via website http://www.hodusoft.com.