Press Release / Technology / Ecosmob Announce Omnichannel Contact Center Development Services

Ecosmob Announce Omnichannel Contact Center Development Services

Ecosmob, announced availability of omnichannel contact center development services aimed at startup contact centers and for existing call centers to upgrade to modern technologies.

Speaking about this new offering the VP of Ecosmob said that their expertise in VoIP and IVR as well as CRM integration was the perfect springboard to venture into call center solution segment. Voice is still the mainstay of contact centers. However, callers now use a variety of channels to initiate contact. They may use email, fax, chat, social channels, messaging and SMS to start the conversation and then switch lanes. Our contact center solution integrated with Asterisk development offers open channel, powerful tool with a set of omnichannel modules, he said.

Elaborating further on the features of Asterisk call center solution he said that their development offers open channel API that allows easy customization of channels to suit operating agents in addition to the agent phone bar to help them manage queues and other tasks through a single interface. WebRTC is integrated into the omnichannel contact software to allow a better platform for interaction and IVR eases the burden on agents since callers can be directed only to agents who can resolve the issue. Backend CRM integration takes service a step further. Each feature can be customized to suit a client’s operational methods.  

The software can be developed to suit inbound as well as outbound call centers or centers handling both functions. Mobile functionality can be included in the package so that even remote based agents can easily provide services to callers while being able to access CRM database and keep in touch with their head office. Predictive dialer, intelligent call routing, voice blast and computer telephony integration are part of the contact center development solution from Ecosmob.

Monitoring, analytics and reporting are part of the solution and let administrators have an overview of agent performance. The company’s custom development for contact centers lets them choose their telecom operator and clients have the option of a fully licensed package according to number of agents, desired features and IVR channels.

Ecosmob is fully client-oriented and understands how call centers need to optimize operations, reduce costs and deliver exceptional customer services in today’s competitive environments. The company’s excellence in VoIP technologies makes it the right choice for contact center software development. A measure of Artificial Intelligence goes into the development keeping in mind current and future trends. Full support is offered from start to finish and beyond and engineers also assist with installation, training and maintenance.

Ecosmob welcomes inquiries from contact centers and they may be reached on phone 1-303-997-3139, email sales@ecosmob.com or via website https://www.asteriskservice.com for online chat.