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Capture User Queries from within Drupal Website Using Banckle Help Desk Software

Banckle provides a simple customer support help desk software which works as web based ticketing management system , allows its users to perform many help desk functions such as creating collaborative team inbox, allows all team members to be on the same page with consolidated email communication and easily integrate multiple email accounts under a single online help desk account.

Banckle has released Help Desk plugin for Drupal websites which will integrate your Banckle.Helpdesk account to your Drupal websites and will allow you to add ticket capture form on your Drupal website to capture visitors query or issue which will go straight to your Banckle.Helpdesk account so that you will never miss query or an issue submitted by your user.

Installation and Configuration

Please visit this page to see how to create ticket capture form: http://banckle.com/wiki/display/helpdesk/how-to-create-a-ticket-capture-form.html

To download and install this plugin, visit this link: https://drupal.org/project/bancklehelpdesk

- Create ticket capture form from your Banckle Helpdesk account. If you don’t have Banckle account, you can create one by using this link: https://apps.banckle.com/action/signup
- Copy widget code and insert it into your Drupal website using our module.
- Add region/location to Banckle Helpdesk block.

Overview: Banckle.Helpdesk


Banckle Helpdesk automatically creates support tickets for all the incoming email messages. You can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes. You can also link Google Mail, POP3 and IMAP mailboxes using the mailbox wizard as well as organize incoming email workflows to a single helpdesk account. It offers platform and OS independence to the users and is fully compatible with Windows, Mac and Linux systems.


More about Banckle.Helpdesk App

- Home page of Banckle.Helpdesk App: http://banckle.com/apps/helpdesk.html
- Post your technical questions/queries to Banckle.Helpdesk Forum: http://community.banckle.com/forums/banckle.helpdesk/14/showforum.aspx
- Receive notifications about latest news and supported features by subscribing to Banckle.Helpdesk blog: http://banckle.com/blog/category/banckle-helpdesk

Contact Information

Suite 163, 79 Longueville Road
Lane Cove, NSW, 2066
Australia
Banckle – Online Business Collaboration Tool
http://banckle.com
support@banckle.com
Phone: +1 214 329 1520